Crises can arise from within an organization or from the outside. Even the best-managed companies are subject to cyber-attacks, natural disasters, political activism and other external forces.
“Our goal is always to help clients emerge from a crisis not just having survived, but in a stronger position than when they entered it.”
For these and other reasons we help organizations proactively build crisis plans and rehearse crisis scenarios on a regular basis to ensure that they’re prepared for events beyond their control.
We’re frequently called in to support organizations as a crisis is beginning to unfold. Our senior consultants have managed the full spectrum of high-profile crises and understand how to keep a cool head and work quickly, often around the clock, to prioritize and address the related concerns and navigate the organization to a place of safety. Our goal is always to help clients emerge from a crisis not just having survived, but in a stronger position than when they entered it.
There’s often a reflexive reach for words during a crisis – “What should we say?” Our advisers operate on the principle that actions precede words. We guide our clients’ leaders to acknowledge the problem, accept responsibility and over-correct.